Account and Data Deletion Request Information

We value your privacy and are committed to giving you control over your personal data. If you wish to delete your account or specific data associated with your account, please follow the instructions below.

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How to Request Account and Data Deletion

1. Email Your Request:

   • Use the form below or Send an email to support@greenerherd.com with the subject line: "Account Deletion Request" or "Data Deletion Request."

2. Include the Following Information:

   • Your full name.

   • The email address associated with your account.

   • A clear statement indicating whether you want to delete your entire account or specific data.

3. Verification Process:

   • For security purposes, we may require additional verification to ensure the request is legitimate. This could include answering security questions or confirming the request through your registered email.

4. Confirmation:

   • Once your request is processed, you will receive a confirmation email. Account deletions typically take 7-14 business days.

 

What Happens When You Delete Your Account?

When you request to delete your account, the following data will be permanently deleted:

• Personal information (name, email, contact details).

• Account settings and preferences.

• Usage data and activity logs.

• Any files or content you've uploaded.

 

Data Retention Exceptions:

• Financial Transactions: Records related to financial transactions (e.g., invoices, payment history) will be retained for legal and accounting purposes for a period of up to 7 years.

• Legal Obligations: Certain data may be retained if required by law or to resolve disputes.

 

How to Delete Specific Data Without Deleting Your Account

If you wish to delete specific data without removing your entire account, follow these steps:

1. Email Your Request:

   • Send an email to support@greenerherd.com with the subject line: "Partial Data Deletion Request."

2. Include the Following Information:

   • Your full name.

   • The email address associated with your account.

   • A detailed description of the data you want to delete (e.g., "Please delete my uploaded documents," or "Remove my activity logs from the last 6 months").

3. Verification Process:

   • Similar to full account deletion, we may request additional verification.

4. Confirmation:

   • You will receive confirmation once the specific data has been deleted. Partial deletions are typically processed within 5-10 business days.

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Need Assistance?

If you have any questions about the deletion process or the types of data we retain, please contact our support team at greenerherd.com We are here to assist you with any privacy-related concerns.

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Your Privacy, Your Control

We are committed to ensuring that your data is handled responsibly and securely. Thank you for trusting us with your information.