How the Greener Herd assistant works

1. You send context through WhatsApp

The assistant accepts text, images and voice notes in Arabic or English. Voice notes are transcribed so the system can process the question. The assistant may ask for species, age, weight, symptoms, location, management and previous treatment.

2. AI generates a response

WATI supports WhatsApp message delivery, OpenAI supports voice transcription and Anthropic technology generates conversational responses. The service may use prior messages to maintain continuity. These systems recognise patterns in information; they do not examine an animal and may make mistakes.

3. Safety boundaries are part of the response

A disclosure appears before medical guidance. The assistant recommends contacting a veterinarian when symptoms suggest intervention, examination, prescription decisions or urgent care. It is not an emergency service.

4. Humans review samples

The Greener Herd team scans conversation samples weekly and samples user feedback, with particular attention to complex cases. This supports quality improvement; it does not mean that every answer is approved by a veterinarian before it is sent.

5. Data improves the service

Messages and feedback may be used to investigate errors, improve guidance and understand common farmer needs. Partner reporting uses aggregated or anonymised information and is not intended to identify individual users. Read the privacy policy for providers, purposes and user rights.

6. How to use answers responsibly

• Describe what you see rather than guessing the diagnosis.
• Give species, age, weight, duration, appetite and temperature where available.
• Send a clear image when useful and safe.
• Confirm medicine dosage, legality and withdrawal periods with a qualified local professional.
• Escalate promptly when the animal is deteriorating or needs physical care.